SALU BRAND COLLECTIVE TERMS AND CONDITIONS
This Agreement is between the Client and Salu Brand Collective, hereinafter referred to as “Salu”. By purchasing, booking or engaging in any service provided by Salu Brand Collective, the Client agrees to the following Terms & Conditions.
1. Project Scope & Deliverables
Salu Brand Collective agrees to provide the services, deliverables and inclusions outlined within the selected package or proposal.
All services are strategically developed and creatively directed based on the Client’s questionnaire, discovery process, target audience and approved creative direction.
Final deliverables will only be supplied once all outstanding invoices have been paid in full.
Deliverables may include branding assets, websites, photography, videography, social media content, strategy documents and related creative assets depending on the selected service.
Salu Brand Collective reserves the right to refuse additional work outside the agreed project scope.
2. Payment Terms
Full payment or agreed deposit payment is required to secure a booking and commencement date.
All deposits are non-refundable once work has commenced.
Remaining balances must be paid within 7 days of invoice issue unless otherwise agreed in writing.
Salu Brand Collective reserves the right to pause work, withhold deliverables or terminate the project if invoices remain unpaid.
Late payments may incur additional fees or interest charges.
3. Project Timelines
Estimated timelines are provided as a guide only and may vary depending on project scope, client communication and content delivery.
Delays in feedback, approvals, questionnaire completion or content submission may result in project delays.
Clients are required to provide feedback within 48 hours unless otherwise agreed.
Salu Brand Collective is not responsible for delays caused by third-party suppliers, platforms or client communication delays.
4. Revisions & Creative Direction
Unless otherwise stated, projects include a maximum of two revision rounds.
Salu Brand Collective follows a single-concept process. One strategically developed concept will be presented and refined where required through the revision process.
Significant changes to the approved creative direction, strategy or design style may incur additional fees.
Additional revisions beyond the included revision rounds may be quoted separately.
Salu Brand Collective maintains final creative direction in alignment with the agreed strategy and approved design direction.
5. Client Responsibilities
The Client agrees to:
Provide all required information, content and approvals within requested timeframes
Supply accurate written content, pricing, imagery and business information where required
Proofread and approve all content before final sign-off
Attend scheduled calls or meetings where relevant
Maintain respectful and professional communication throughout the project
The Client acknowledges that delays in communication or failure to supply required materials may affect timelines and deliverables.
6. Photography, Videography & Content Creation
Unless otherwise agreed, Clients are responsible for organising their own models, makeup artists, wardrobe styling, locations and talent for photography and videography projects.
Salu Brand Collective may assist in organising models or creative suppliers at an additional fee where applicable.
Creative direction and content planning are included where outlined within the selected package.
Content creation services are currently only available within Newcastle and surrounding areas unless otherwise agreed.
7. Website Development
Clients are responsible for supplying all required website copy, photography, product information, pricing and business information unless otherwise agreed.
Salu Brand Collective may professionally refine supplied copy to align with the Client’s brand identity and tone of voice.
Website hosting fees, domain registration fees, Shopify subscriptions, Wix Studio subscriptions, Squarespace subscriptions and third-party app fees are not included unless otherwise stated.
Following website handover, the Client assumes responsibility for all ongoing website management, platform subscriptions, updates and maintenance.
Ecommerce product uploads beyond agreed inclusions fall outside the project scope unless otherwise quoted.
8. Ownership & Intellectual Property
Until final payment has been received, all concepts, designs and creative work remain the property of Salu Brand Collective.
Upon final payment, ownership of approved final deliverables is transferred to the Client.
Unused concepts, drafts, strategy directions and unused creative materials remain the intellectual property of Salu Brand Collective.
The Client may not recreate, reproduce or distribute unused concepts or creative directions without written permission.
9. Portfolio & Promotional Use
Salu Brand Collective reserves the right to use completed work, imagery, content and project deliverables for portfolio, website, social media, marketing and promotional purposes unless otherwise agreed in writing.
10. Cancellation & Termination
The Client may cancel the project prior to commencement.
Once work has commenced, all payments made are non-refundable.
Salu Brand Collective reserves the right to terminate a project if:
The Client fails to communicate for 14 business days
Payments remain unpaid
The Client behaves in a disrespectful or inappropriate manner
Project direction changes substantially from the originally agreed scope
Any completed work up to the termination date will be invoiced accordingly.
11. Limitation Of Liability
Salu Brand Collective is not liable for business losses, revenue loss, marketing performance or indirect damages resulting from services provided.
While strategy and creative decisions are informed by consumer psychology and market research, Salu Brand Collective cannot guarantee specific business outcomes or financial results.
Salu Brand Collective’s total liability shall not exceed the total amount paid by the Client for the project.